Privacy policy
Effective 24 October 2026 · trip-pack-2026-10-24-v1
Who we are
Jiang Xianli, trading as Ramble China, an individual operator based in China. For privacy questions or requests, contact service@ramblechina.com.
Information used to provide the service
We process account email and profile details; saved itineraries, chats and preferences; optional hotel name and address that you explicitly enter for a private PDF; and order references, payment state, accepted policy version, consent and file timestamps. Hotel details are not read automatically from your profile and are not sent to the AI planner or payment metadata. Ramble China does not store full card details.
Service providers
Vercel provides hosting and related logs; Supabase provides authentication and database services. Current upstream AI planning uses Alibaba Cloud DashScope and processes the planning information needed for your request. PDF export itself makes no AI call. Google Maps or Amap may process information when their maps or place enrichment are used. Hosted Creem checkout, when enabled, handles billing, tax and card information under its own policies; it currently runs in test mode only. Providers may process information outside your home country.
Optional analytics and essential storage
Essential authentication, draft and abuse-protection storage supports the service. Optional Google Analytics is off until you accept analytics. Rejecting prevents the analytics script from loading and prevents events from being queued. You may change your choice with Analytics preferences in the footer; withdrawing stops future analytics events and clears first-party _ga cookies. We send bounded page and product events, not trip/order query values, chat text, hotel data or payment details. Your analytics choice is stored locally as a choice only.
Sharing and private downloads
If you create a public itinerary share link, anyone with the link can access that shared snapshot. Treat that link as an access key. Trip Pack PDFs are private account downloads, not public shared files. Keep any downloaded copies secure.
How long we keep information
Saved trips remain until you delete them. Paid files remain until trip/account deletion or the service ends, subject to revocation after refunds or disputes. Deleting a trip or account ends file access and removes associated PDFs; download a copy first. We retain minimal payment records as needed for refunds, disputes and legal obligations. Provider backups and logs may have their own retention schedules. We do not promise a fixed deletion period for every provider.
Your choices and rights
Contact service@ramblechina.com to request access, correction, export or deletion, or to discuss withdrawing consent. Request deletion of saved trips or your account by emailing support; we may need to verify account ownership before carrying it out. You can change optional analytics consent in the footer. Applicable privacy and consumer rights remain available.