Refund policy
Effective 24 October 2026 · trip-pack-2026-10-24-v1
Full refund within 72 hours
Request a full refund within 72 hours of confirmed payment, even if you have downloaded the file. What matters is when we receive your request, not when our staff process it. We do not claim that downloading automatically waives a right of withdrawal.
After 72 hours
Our voluntary policy does not offer ordinary change-of-mind refunds after 72 hours. Duplicate charges, non-delivery, material nonconformity and applicable statutory rights remain protected. Contact us if one of these applies.
How to request
Email service@ramblechina.com with your order reference and account email. Never include full card details. Refunds use the original payment method through the payment provider. Processing time depends on the provider and your payment method; we do not guarantee a fixed number of days.
What happens to your file
A successful refund or dispute revokes future download and re-export access. A file already downloaded cannot be recalled. Current checkout is test mode only: no real money is charged and test refunds are test only.
Who handles your request
Jiang Xianli, trading as Ramble China, an individual operator based in China. Contact service@ramblechina.com. Applicable mandatory consumer remedies remain available.